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Terms of service

Last updated: 15 July 2026

These terms govern your use of Kelvo (“Kelvo”, “we”, “us”), the booking, payments and operations platform for activity organisations, available at usekelvo.com and on organisation subdomains at *.kelvo.co. By creating an account, booking a class, or otherwise using the service you agree to these terms. If you do not agree, do not use Kelvo.

Kelvo is operated from the United Kingdom. Two kinds of people use it, and some clauses apply to one and not the other:

  • Operators — the organisations (academies, clubs and providers) that list classes, take payments and manage attendees through Kelvo.
  • Customers — the parents, guardians and participants who book trials, classes and subscriptions from an operator.

1. Accounts and eligibility

You must be at least 18 years old to create an account. When booking on behalf of a child you confirm you are their parent or legal guardian, or otherwise authorised to make the booking and to consent to our processing of that child’s data. You are responsible for keeping your login credentials secure and for all activity under your account.

2. The Kelvo service

Kelvo provides software that lets operators publish classes, take card payments, run a trial-to-subscription flow, and manage schedules, coaches and attendance. Kelvo is a technology provider. The contract for any class, trial or subscription is between the customer and the operator — not with Kelvo. The operator is the provider of the activity and is responsible for its delivery, safety, staffing, insurance, safeguarding and any regulatory obligations.

3. Trials and pre-authorisation

Kelvo’s trial flow places a manual-capture card pre-authorisation at the time of booking. This reserves, but does not immediately charge, the trial amount. Depending on the operator’s configuration the pre-authorisation is either released after the trial or captured and converted into the first payment of a subscription. The specific terms — trial price, what happens after the trial, and how to cancel — are shown to you at the point of booking and form part of your agreement with the operator.

4. Payments

Payments are processed by Stripe. By paying through Kelvo you also agree to Stripe’s applicable terms. Operators receive funds into their own connected Stripe account. Kelvo charges a platform fee on transactions, disclosed to operators in their agreement with us. Prices for classes and subscriptions are set by the operator.

5. Subscriptions, cancellations and refunds

Recurring subscriptions continue until cancelled in accordance with the operator’s stated policy. Refund eligibility for any payment is set and handled by the operator, who is the merchant of record for the activity. Where you have a statutory right of cancellation under UK consumer law, that right is unaffected by these terms. Direct refund requests to the operator; Kelvo can facilitate but does not unilaterally reverse an operator’s charges.

6. Acceptable use

You agree not to:

  • use Kelvo for any unlawful, fraudulent or harmful purpose;
  • upload content you do not have the right to share, or that is defamatory, abusive or infringing;
  • attempt to probe, scan, disrupt or circumvent the security or integrity of the platform, or access data that is not yours;
  • resell, scrape or reverse-engineer the service except as permitted by law that cannot be excluded by contract.

7. Operator obligations

Operators are responsible for the accuracy of their listings and prices, for delivering the activities they sell, for complying with all laws applicable to their business (including safeguarding, DBS checks where required, insurance, health and safety, tax and consumer law), and for acting as data controller for their customers’ personal data. Kelvo acts as a processor on the operator’s behalf for that data — see our Data Processing Agreement and Privacy Policy.

8. Operator terms — mandatory clauses

Policies already encoded in the product. Any future redraft of these terms must preserve them:

  • Platform fees on refunded transactions are non-refundable to the operator. When an operator issues a refund to a customer for any reason (schedule change, goodwill, dispute resolution, etc.), Kelvo’s platform fee on the original transaction remains payable. The refund is drawn from the operator’s connected Stripe balance and Kelvo’s fee is not reversed. This ensures Kelvo’s revenue is not affected by operator-side decisions.
  • Fees on transactions refunded due to a demonstrable Kelvo-side error may be returned at Kelvo’s discretion; requests should be raised through support.

9. Intellectual property

Kelvo and its underlying software, branding and design remain our property. You retain ownership of the content you upload; you grant us a licence to host and process it solely to provide the service. Operators retain ownership of their brand assets and customer relationships.

10. Availability and changes

We aim to keep Kelvo available but do not guarantee uninterrupted service. We may update, suspend or discontinue features, and may change these terms; material changes will be notified via the service or by email, and the “last updated” date above will change. Continued use after a change constitutes acceptance.

11. Suspension and termination

We may suspend or terminate access for breach of these terms, suspected fraud, non-payment of fees, or where required by law or our payment partners. You may stop using Kelvo at any time; operators may close their account subject to settling outstanding fees and honouring commitments to their existing customers.

12. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Subject to that, Kelvo is not liable for the delivery, quality or safety of an operator’s activities, for indirect or consequential loss, or for loss of profit, goodwill or data. To the maximum extent permitted by law, our total aggregate liability to any user is limited to the greater of the platform fees you paid us in the twelve months before the claim, or £100.

13. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, without affecting any statutory rights you have as a consumer in your country of residence.

14. Contact

Questions about these terms? Email jason@letscreateweb.com.